faq

You may have the following questions

Yes, we have 30 years manufacturing experience.

The requirement of the product, the size and quantity you want.

Inquiry——Provide requirements and parameters——–Quotation——Deposit——-CAD drawing—– Drawing and Details confirm——Producing——–Take Pictures Of Producing Process——Balance the rest payment———Finish Production———- Product Confirm——-Packing—–Freight Transport——Receive Product——–After-sales service—— Feedback and install picture

We will provide a swatches。

Very simple, tighten the screws directly, and then cover it, very beautiful.

For the staircase indoor,we did anti-rust paint after degreasing, ten years will not rust at least. For the staircase outdoor, we can do hot galvanizing, if the environment is not too wet (like the seaside), It will keep 20 years not rust.

If the floor is tiles, you will install the staircase after tiling with professional punch; If the floor is wood floor, you have to install the embedded parts before wood flooring and then install the staircase.

If it’s CIF price, we are responsible for the shipping untill your port, we will insure for the products, If there any damage, the insurance company will compensate you.

If it’s EXW price, you are responsible for the shipping, we will take pictures after packing and before shipping.

We will confirm the drawing with you before produce, if there any difference with the drawing and make it can’t be install, we will compensate you or re-produce it, we bear the cost; If you provide the wrong size and make it can’t be install, you have to responsible for it.

Yes, we can provide samples, but you have to pay for the sample and freight, and after you make order, we can deduct the money for the sample from the total

If you still have no answer, please contact us, we will reply as soon as possible

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